We built omniXM
because operators
deserve better.
We don't sell survey tools. We build world-class experience management programs, run them for you, and deliver results - so your operators can focus on what they do best.
Trusted by operators running 5,000+ locations worldwide
Experience management built by operators,for operators
omniXM was born from a simple frustration: operators were flying blind - and the industry was pretending that was normal.
Our founder spent years inside the world of hospitality and service operations - sitting in cafeteria review meetings, walking hotel lobbies, watching fitness directors guess at why members were leaving. The pattern was always the same: no real data being captured, no system to turn the few signals that existed into action, no one accountable for what happened next, and no way to prove to leadership what experience was actually worth. The tools that existed were built for analysts who had eight hours and a pivot table - not for operators who had eight minutes and a Monday morning briefing.
The industry didn't need another survey tool. It needed an operating system.
One that captures every signal, interprets it instantly, acts on it autonomously, and proves the revenue impact in language a CFO understands. Built on a three-tier architecture - a vertical-agnostic core platform, a runtime that adapts to each industry, and vertical packs that make the system speak the native language of every hotel, restaurant, gym, and cafeteria.
That's what XMOS is. That's what omniXM delivers.
Experience management built by operators,for operators
omniXM was born from a simple frustration: operators were flying blind - and the industry was pretending that was normal.
Why we exist.
Where we're going.
Proven at scale
Not promises – documented outcomes across the world's most demanding operators.
The CARE standard –
how we show up
The force behind omniXM
Experience has become the silent variable that determines whether a business grows or slowly erodes. We built omniXM to make it visible, actionable, and valuable.
Our home
omniXM is headquartered in Woodinville, WA - with engineering and operations in Pune, India, and customers spanning North America, Europe, and Asia Pacific.
Woodinville, WA 98072
Baner Business Bay, Pune 411021
Ready to See What omniXM Can Do for Your Locations?
Whether you're managing 5 locations or 500 – we'll show you exactly how XMOS works for your vertical.
Book my demo