Not 12 tools.
One operating
system.
You don't configure 12 things. You don't manage 12 dashboards. You get one system that captures, detects, acts, anticipates, and proves - powered by 12 specialized agents working behind the scenes. You see the outcomes. They do the work.
Trusted by operators running 5,000+ locations worldwide
Two layers, one system
no human bottleneck
12 agents work in two connected layers. The real-time loop handles every incident as it happens. The intelligence layer runs continuously - learning, predicting, and proving impact.
Both layers feed each other. omniWatch's detections train omniForecast's predictions. omniKnowledge's memory powers omniResolve's recovery drafts. The longer you run, the tighter the loop.
Listen, hear what the dashboards miss.
Most operators hear about problems when a 1-star review goes public or a client raises it in a QBR. These three agents listen continuously, across every location, every channel, every shift.
omniPulse
Real-time sentiment, captured on the spot. Kiosks, QR codes, and tap stations at every key touchpoint.
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Knowing what happened is not the same as knowing why. These three agents find the patterns humans miss, name the anomaly, and answer the question your team didn't have time to investigate.
Understand, find what your team can't see.
Act, before it costs you.
A signal that sits in an inbox changes nothing. These three agents close the loop, action plans assigned, recovery drafted, staff performance tied to individual signals, before the week is over.
Prove, show what experience is worth, in revenue.
Your CFO doesn't care about CSAT. Your CFO cares about renewal revenue. These two agents tie every point of experience improvement to the numbers leadership actually tracks.
omniStrategist
The quarterly briefing every C-suite exec wants – delivered automatically.
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omniKnowledge, the operational memory that makes the rest possible.
The longer omniXM runs, the more it learns about your business. Every SOP, brand standard, escalation policy, and communication preference built in. The more you use it, the smarter it gets, and the harder it is to replace.
omniKnowledge
Every agent speaks your industry's
language - not generic CX jargon
A hotel guest is not a gym member. A corporate cafeteria operates nothing like a
restaurant. Every agent is configured for your vertical from day one.
Every agent speaks your industry's language - not generic CX jargon
A hotel guest is not a gym member. A corporate cafeteria operates nothing like a restaurant. Every agent is configured for your vertical from day one.
omniFlow
Adaptive Diner Conversations
omniPulse
Cafeteria Exit Sentiment
omniSocial
Client Review Intelligence
omniWatch
Site-Level Early Warning
omniInsights
QBR-Ready Reporting
omniSense
24/7 Account Intelligence
omniGuide
Site Manager Playbooks
omniResolve
Proactive Service Recovery
omniStaff
Server Performance Intelligence
omniStrategist
Automated Client Briefings
omniValue
Contract Renewal Proof
omniKnowledge
omniFlow
Adaptive Workplace Conversations
omniPulse
Service-Point Sentiment Capture
omniSocial
Campus Brand Intelligence
omniWatch
Multi-Vendor Early Warning
omniInsights
Cross-Vendor Reporting
omniSense
24/7 Vendor Intelligence
omniGuide
Campus-Wide Playbooks
omniResolve
Proactive Vendor Recovery
omniStaff
Multi-Vendor Staff Intelligence
omniStrategist
Automated Stakeholder Briefings
omniValue
Service ROI Proof
omniKnowledge
omniFlow
PMS-Triggered Guest Conversations
omniPulse
In-Room Sentiment Capture
omniSocial
OTA & Review Intelligence
omniWatch
Property-Level Early Warning
omniInsights
Portfolio-Wide Reporting
omniSense
24/7 Property Intelligence
omniGuide
GM Weekly Playbooks
omniResolve
Pre-Review Guest Recovery
omniStaff
Property Staff Intelligence
omniStrategist
Ownership-Level Briefings
omniValue
Booking Revenue Proof
omniKnowledge
omniFlow
Intelligent Member Conversations
omniPulse
Real-Time Sentiment Capture
omniSocial
Real-Time Brand Monitoring
omniWatch
Early Warning Detection
omniInsights
Automated Custom Reporting
omniSense
24/7 AI CX Analyst
omniGuide
Insight-to-Action Automation
omniResolve
Proactive Guest Recovery
omniStaff
Trainer Level Intelligence
omniStrategist
Automated Executive Briefings
omniValue
Experience ROI Proof
omniKnowledge
omniFlow
POS-Triggered Diner Conversations
omniPulse
Table-Side Sentiment Capture
omniSocial
Yelp & Google Intelligence
omniWatch
Shift-Level Early Warning
omniInsights
Multi-Location Reporting
omniSense
24/7 Location Intelligence
omniGuide
Location Manager Playbooks
omniResolve
Pre-Review Diner Recovery
omniStaff
Server-Level Intelligence
omniStrategist
VP Ops Briefings
omniValue
Repeat Visit Proof
omniKnowledge
Built to compound – the more it learns, the more it delivers
Every month, omniXM learns more about your operations – your SOPs, your patterns, your people. That accumulated intelligence is what makes the system indispensable.
Results
These agents delivered these results -
documented, verifiable, repeatable
These agents delivered these result - documented, verifiable, repeatable
Common
questions about
omniXM
TNo. omniSense is a conversational interface - but the other 11 agents work autonomously. They capture, detect, act, recover, coach, and report without anyone prompting them. This is an AI workforce, not a chat window.
No. That's the point. 12 agents run your XM program autonomously. You need someone to review the outputs and make decisions - not a team to operate the system.
omniKnowledge ingests your SOPs, brand standards, escalation policies, and communication preferences. Every other agent draws on that memory. The longer you run on omniXM, the more contextual and accurate every agent becomes.
Every automated action - recovery response, escalation, action plan item - is configurable and reviewable. You set the thresholds, approval levels, and override rules. The agents operate within guardrails your team defines.
You don't interact with 12 agents individually. You interact with one platform. The 12 agents are what's working inside - each owning a specific function so nothing falls through the cracks. A 5-location fitness club uses the same system as a 500-location CFS operator. The agents scale to your complexity - you don't scale to theirs.
See the omniAI Suite
in action
30-minute demo. We'll show you how all 12 agents work together for your industry, your locations, your team.
Book my demo