How the Greater Seattle Y turned everyday feedback into loyalty and revenue
Across two years and 13 branches, the Greater Seattle YMCA grew member satisfaction from 4.37 to 4.64 and pushed NPS from 42 to 66 by listening to every member, every visit, and acting on it in real time.
Global Workplace Dining Transformation
How a Fortune 500 tech company improved employee dining satisfaction by 8% across 65 locations in 12 months — with real-time guest recovery at scale.