Members leave
without saying why.
We find out too late.
Members who leave almost never explain why. By the time you know, they're already gone. omniXM connects dissatisfaction signals, visit frequency drops, and proactive surveys to give you a 60-day head start on every cancellation.
Members leave without saying why. We find out too late.
Members who leave almost never explain why. By the time you know, they're already gone. omniXM connects dissatisfaction signals, Early Warning Detection, and proactive surveys to give you a 60-day head start on every cancellation.
Trusted by operators running 5,000+ locations worldwide
The four blind spots every
fitness operator inherits
warning - by the time you
know, they're gone
You can't connect instructor
quality to member retention
completely unpredictable
ROI to your board
Most cancellations happen silently. No complaint, no conversation, just a membership that quietly expires.
Your best instructor drives loyalty. Your worst drives churn. No system tells you which is which.
You know some percentage will cancel. But you can't identify WHO until it's too late.
What's a saved member worth? What did proactive outreach generate? You don't have the model.
Members cancel with zero warning - by the time you know, they're gone
Most cancellations happen silently. No complaint, no conversation, just a membership that quietly expires.
You can't connect instructor quality to member retention
Your best instructor drives loyalty. Your worst drives churn. No system tells you which is which.
Churn is high and completely unpredictable
You know some percentage will cancel. But you can't identify WHO until it's too late.
No way to prove retention ROI to your board
What's a saved member worth? What did proactive outreach generate? You don't have the model.
From guessing to predicting, how omniXM runs your fitness program
Most platforms stop at measurement.omniXM runs the entire loop.
Listen
PHASE 01Member pulse at every touchpoint, class, anniversary, app engagement, via Daxko.
- - omniFlow
- - omniPulse
- - omniSocial
Understand
PHASE 02Early churn signals detected. Instructor patterns surfaced. Visit drops correlated.
- - omniWatch
- - omniInsights
- - omniSense
Act
PHASE 03Proactive retention outreach triggered automatically. At-risk members flagged 60 days early.
- - omniGuide
- - omniResolve
- - omniStaff
Prove
PHASE 04Retention rate. Revenue per member. Instructor performance. Board-ready numbers.
- - omniValue
- - omniStrategist
What omniXM delivers for
fitness operators - every day
12 agents. Every one configured for fitness and wellness.
Members, not guests. Retention, not reputation. Instructors, not servers.
omniFlow
Class attendance flows, anniversary checks, cancel intercepts, via Daxko.
omniPulse
Branch entrance and locker room kiosks, real-time sentiment by branch and shift.
omniSocial
Google Reviews and social listening per club. The signal you don't capture digitally.
omniKnowledge
omniWatch
Visit frequency drops. Satisfaction decline from high-value members.
omniInsights
Retention dashboards. Instructor scores. Cancellation trends.
omniSense
"Lowest-rated instructor this month?", instant answers.
omniKnowledge
omniGuide
Retention task routing. At-risk follow-ups assigned to the right team.
omniResolve
Proactive retention outreach. Personalized acknowledgements.
omniStaff
Instructor-level analytics from post-class signals. Key differentiator.
omniKnowledge
omniStrategist
Board-ready retention briefings. Revenue-at-risk. Interventions.
omniValue
Member lifetime value at risk. Revenue case for retention investment.
omniKnowledge
omniFlow
Class attendance flows, anniversary checks, cancel intercepts, via Daxko.
omniPulse
Branch entrance and locker room kiosks, real-time sentiment by branch and shift.
omniSocial
Google Reviews and social listening per club. The signal you don't capture digitally.
omniWatch
Visit frequency drops. Satisfaction decline from high-value members.
omniInsights
Retention dashboards. Instructor scores. Cancellation trends.
omniSense
"Lowest-rated instructor this month?", instant answers.
omniGuide
Retention task routing. At-risk follow-ups assigned to the right team.
omniResolve
Proactive retention outreach. Personalized acknowledgements.
omniStaff
Instructor-level analytics from post-class signals. Key differentiator.
omniStrategist
Board-ready retention briefings. Revenue-at-risk. Interventions.
omniValue
Member lifetime value at risk. Revenue case for retention investment.
omniKnowledge
Built for every level of
your fitness operation
Club Managers Fitness Directors / Club Managers
Managers Regional Operations Managers
Board Executive Leadership / Board
60-day individual churn prediction - the capability that changes how you run your business
omniXM flags a member 60 days out - omniResolve triggers outreach automatically. Everything changes.
Post-class patterns over hundreds of sessions. After 6 months, you know who retains members - with data.
Visit frequency, class patterns, engagement history - flowing continuously. Predictions sharpen monthly.
Results
Documented results from the fitness
vertical - not borrowed
Documented results from the fitness vertical - not borrowed
Common
questions from
fitness & wellness
operators
Common questions from fitness & wellness operators
Yes - live today. Member data, class attendance, visit frequency flow automatically. Surveys trigger from Daxko events.
For 10+ locations, we integrate with TractionReq for centralized visibility and cross-location benchmarking.
After 6+ months, omniForecast identifies meaningful patterns. Early predictions are directional; mature ones are actionable - 60 days before cancellation.
That's what omniValue does. Member lifetime value at risk, revenue impact of retention - in language your board speaks.
See omniXM in action for
fitness & wellness
See omniXM in action for fitness & wellness
30-minute demo personalized for your operation.
Book my demo