Leadership asks what
the program is worth.
I need the number.
Global experience leaders need more than dashboards. You need a system that captures, detects, acts, and proves - so when leadership asks 'what's this worth?', you have the number. omniXM is that system
Leadership asks what the program is worth. I need the number.
Global experience leaders need more than dashboards. You need a system that captures, detects, acts, and proves - so when leadership asks 'what's this worth?', you have the number. omniXM is that system
Trusted by operators running 5,000+ locations worldwide
The four problems global experience
leaders describe to us every week
- but leadership doesn't engage with it
Every QBR requires weeks
of manual assembly
experience improvement
to revenue
one budget cut away from being
reduced
Dashboards exist. Reports get sent. Nobody reads them. The XM program feels operational, not strategic.
Pulling data from multiple sources, formatting slides, writing narratives. By the time it's ready, the quarter is over.
CSAT went up 0.3 points. Leadership asks what that's worth in dollars. You don't have the model.
Without revenue proof, experience is a cost center. Every budget cycle, you're defending instead of expanding.
The program generates data - but leadership doesn't engage with it
Dashboards exist. Reports get sent. Nobody reads them. The XM program feels operational, not strategic.
Every QBR requires weeks of manual assembly
Pulling data from multiple sources, formatting slides, writing narratives. By the time it's ready, the quarter is over.
You can't connect experience improvement to revenue
CSAT went up 0.3 points. Leadership asks what that's worth in dollars. You don't have the model.
The program is always one budget cut away from being reduced
Without revenue proof, experience is a cost center. Every budget cycle, you're defending instead of expanding.
From defending the program to proving its impact, omniXM for experience leaders
Listen
PHASE 01Portfolio-wide signal coverage. Every location, every channel,every touchpoint, no blind spots.
- - omniFlow
- - omniPulse
- - omniSocial
Understand
PHASE 02Cross-vertical benchmarking. Risk detection across the entire portfolio. Anomalies surfaced early.
- - omniWatch
- - omniInsights
- - omniSense
Act
PHASE 03Action plans tracked across every location. Follow-through visible. The program drives action, not just reports.
- - omniGuide
- - omniResolve
- - omniStaff
Prove
PHASE 04Revenue impact quantified. Quarterly briefings delivered automatically. The CFO sees the number.
- - omniValue
- - omniStrategist
What omniXM delivers for
global experience leaders
12 agents. Every one feeding your program's proof and leadership's confidence.
You don't operate the agents. You see strategic outputs, executive briefings, revenue proof, portfolio risk alerts, and program narratives.
omniFlow
Portfolio-wide signal coverage. Every location capturing. You see coverage and response rates across the program.
omniPulse
Every in-the-moment signal across the portfolio. Tap stations and kiosks at every key touchpoint, every vertical.
omniSocial
Unified public reputation across every vertical. OTA, Google, Yelp - one view of the world's perception.
omniKnowledge
omniWatch
Portfolio-level risk visibility. Crisis signals, compliance flags, reputation risks - before external escalation.
omniInsights
Program-level dashboards. Cross-vertical comparison. Board-ready reporting generated automatically.
omniSense
"How is our program performing across all verticals this quarter?", answered in 30 seconds.
omniKnowledge
omniGuide
Program-wide follow-through visibility. Which locations act? Which verticals have strongest cadence?
omniResolve
Recovery metrics across portfolio. Speed, resolution rate, satisfaction post-recovery - program proof.
omniStaff
Staff performance data feeding workforce decisions. HR, training, and operations connected.
omniKnowledge
omniStrategist
Quarterly executive briefings. Top priorities by revenue impact. Your program story - assembled automatically.
omniValue
The CFO number. Every improvement tied to revenue. The proof that changes the budget conversation.
omniKnowledge
omniFlow
Portfolio-wide signal coverage. Every location capturing. You see coverage and response rates across the program.
omniPulse
Every in-the-moment signal across the portfolio. Tap stations and kiosks at every key touchpoint, every vertical.
omniSocial
Unified public reputation across every vertical. OTA, Google, Yelp - one view of the world's perception.
omniWatch
Portfolio-level risk visibility. Crisis signals, compliance flags, reputation risks - before external escalation.
omniInsights
Program-level dashboards. Cross-vertical comparison. Board-ready reporting generated automatically.
omniSense
"How is our program performing across all verticals this quarter?", answered in 30 seconds.
omniGuide
Program-wide follow-through visibility. Which locations act? Which verticals have strongest cadence?
omniResolve
Recovery metrics across portfolio. Speed, resolution rate, satisfaction post-recovery - program proof.
omniStaff
Staff performance data feeding workforce decisions. HR, training, and operations connected.
omniStrategist
Quarterly executive briefings. Top priorities by revenue impact. Your program story - assembled automatically.
omniValue
The CFO number. Every improvement tied to revenue. The proof that changes the budget conversation.
