We found out from
TripAdvisor. Not our
own system.
A 1-star drop on TripAdvisor reduces bookings measurably. A dissatisfied guest who isn't recovered becomes a review that costs future bookings for months. omniXM gives you the radar to see it coming - and the system to act.
We found out from TripAdvisor. Not our own system.
A 1-star drop on TripAdvisor reduces bookings measurably. A dissatisfied guest who isn't recovered becomes a review that costs future bookings for months. omniXM gives you the radar to see it coming - and the system to act.
Trusted by operators running 5,000+ locations worldwide
The four blind spots every
hotel operator inherits
the time you see them, the
damage is done
Your GM thinks a 4.2 is fine.
Your guests disagree.
exposed by experience
data, not empowered
disconnected from the metric
that matters - RevPAR
Internal scores are reactive. When something surfaces, there's no clear path to fix it before it goes public.
Leadership accepts 'good enough.' GMs have no mandate to improve - and no system telling them what to fix.
They see it as a tool that reports failures upward. Not a partner that helps them succeed.
Every GM tracks revenue per available room. But nobody can connect CSAT to occupancy and bookings.
OTA reviews are lagging - by the time you see them, thedamage is done
Internal scores are reactive. When something surfaces, there's no clear path to fix it before it goes public.
Your GM thinks a 4.2 is fine. Your guests disagree.
Leadership accepts 'good enough.' GMs have no mandate to improve - and no system telling them what to fix.
Location managers feel exposed by experience data, not empowered
They see it as a tool that reports failures upward. Not a partner that helps them succeed.
Experience scores disconnected from the metric that matters - RevPAR
Every GM tracks revenue per available room. But nobody can connect CSAT to occupancy and bookings.
From reactive to proactive, how omniXM runs your hotel program
Most platforms stop at measurement.omniXM runs the entire loop.
Listen
PHASE 01Capture every guest signal, check-in through post-stay, across every property via MEWS.
- - omniFlow
- - omniPulse
- - omniSocial
Understand
PHASE 02Room-readiness issues, housekeeping complaints, shift-level patterns, detected in hours.
- - omniWatch
- - omniInsights
- - omniSense
Act
PHASE 03GMs get Monday action plans, not Monday reports. SLA-tracked follow-through. Recovery drafted before the guest writes the review.
- - omniGuide
- - omniResolve
- - omniStaff
Prove
PHASE 04OTA scores up. Guest loyalty up. RevPAR correlated to experience improvement.
- - omniValue
- - omniStrategist
What omniXM delivers for
hotel operators - every day
12 agents. Every one configured for hotels.
Guests, not members. Properties, not locations. OTA scores, not contract renewals.
omniFlow
PMS-triggered conversations via MEWS. Guest profile, room type, loyalty tier personalized.
omniPulse
In-room QR codes. Front desk kiosks. Real-time sentiment at breakfast, check-out, and every key touchpoint.
omniSocial
OTA + TripAdvisor + Google + Booking.com unified with internal CSAT.
omniKnowledge
omniWatch
Room-readiness. Housekeeping clustering. CSAT by floor, wing, category
omniInsights
Portfolio benchmarking. Property comparison. Seasonal trends.
omniSense
"What are guests saying about breakfast this month?", answered instantly
omniKnowledge
omniGuide
Weekly plans per GM. SLA-tracked follow-through. Escalation to ownership.
omniResolve
Guest recovery before checkout. Room upgrades and comps per property.
omniStaff
Housekeeping + front desk performance. Which staff drive satisfaction?
omniKnowledge
omniStrategist
Ownership-level reports. Portfolio health. Investment recommendations.
omniValue
RevPAR correlation. Experience scores linked to occupancy and revenue.
omniKnowledge
omniFlow
PMS-triggered conversations via MEWS. Guest profile, room type, loyalty tier personalized.
omniPulse
In-room QR codes. Front desk kiosks. Real-time sentiment at breakfast, check-out, and every key touchpoint.
omniSocial
OTA + TripAdvisor + Google + Booking.com unified with internal CSAT.
omniWatch
Room-readiness. Housekeeping clustering. CSAT by floor, wing, category
omniInsights
Portfolio benchmarking. Property comparison. Seasonal trends.
omniSense
"What are guests saying about breakfast this month?", answered instantly
omniGuide
Weekly plans per GM. SLA-tracked follow-through. Escalation to ownership.
omniResolve
Guest recovery before checkout. Room upgrades and comps per property.
omniStaff
Housekeeping + front desk performance. Which staff drive satisfaction?
omniStrategist
Ownership-level reports. Portfolio health. Investment recommendations.
omniValue
RevPAR correlation. Experience scores linked to occupancy and revenue.
omniKnowledge
Built for every level of
your hotel operation
Directors Regional / Portfolio Directors
Leadership Hotel Ownership / Leadership
RevPAR correlation - the number that changes the conversation forever
A 10-point cleanliness improvement correlates with measurable RevPAR lift - using YOUR data.
Pre-arrival through post-stay patterns. Seasonal rhythms, property baselines, repeat guest behavior.
Internal CSAT and OTA scores together. See how internal drops predict public review problems.
Results
Built on the platform that runs 5,000+
locations for the Fortune 500
Built on the platform that runs 5,000+ locations for the Fortune 500
Common
questions from
hotels operators
Common questions from hotels operators
Native integration with MEWS and Oracle OPERA. Guest profile, room type, stay dates, loyalty tier - all pulled automatically.
Most hotel tools stop at measurement. omniXM measures, detects, recovers guests, generates action plans, and proves revenue impact - autonomously.
Yes. Cross-property benchmarking, portfolio dashboards, ownership-level quarterly briefings. Built for hotel groups.
We're documenting first hotel pilots now - targeting Q3. The CFS proof points demonstrate capabilities across multi-location hospitality.
See omniXM in action
for hotels
See omniXM in action for hotels
30-minute demo personalized for your operation.
Book my demo