Your location.
Your numbers. Your
Monday morning.
You don't need another dashboard to check. You need a system that tells you exactly what to fix, who should fix it, and how - before the week goes sideways. omniXM gives you the plan. You execute it.
Your location. Your numbers. Your Monday morning.
You don't need another dashboard to check. You need a system that tells you exactly what to fix, who should fix it, and how - before the week goes sideways. omniXM gives you the plan. You execute it.
Trusted by operators running 5,000+ locations worldwide
The four problems location leaders
describe to us every week
priorities - you figure it out
as you go
Guest complaints land in
your inbox - and nothing happens after
from Google reviews - not
from your own system
improved - and you don't have
the proof
No structured plan. No ranked issues. Just a vague sense something's off - and a dozen fires to pick between.
You read the complaint. You meant to follow up. But the shift took over, and by Friday it's still unresolved.
A guest posted a 1-star review about something two weeks ago. First time you're seeing it.
You KNOW things are better. But showing it in data? That takes a report nobody has time to build.
Monday starts with no clear priorities - you figure it out as you go
No structured plan. No ranked issues. Just a vague sense something's off - and a dozen fires to pick between.
Guest complaints land in your inbox - and nothing happens after
Feedback goes in. Action plans go out. But did anyone DO anything? Without visiting, you're guessing.
You hear about problems from Google reviews - not from your own system
A guest posted a 1-star review about something two weeks ago. First time you're seeing it.
Your leadership asks what you improved — and you don't have the proof
You KNOW things are better. But showing it in data? That takes a report nobody has time to build.
From firefighting to executing, omniXM for location leaders
Listen
PHASE 01Every signal captured automatically at your location, every channel, every shift. No manual work.
- - omniFlow
- - omniPulse
- - omniSocial
Understand
PHASE 02Issues detected in real time. Shift-level, station-level, the root cause, not the average.
- - omniWatch
- - omniInsights
- - omniSense
Act
PHASE 03Monday starts with a structured action plan. Specific tasks, owners, deadlines. Execute the plan.
- - omniGuide
- - omniResolve
- - omniStaff
Prove
PHASE 04Your improvement visible to leadership. CSAT trajectory, recovery rates, completion, the data that makes you the hero.
- - omniValue
- - omniStrategist
What omniXM delivers for
location and site leaders
12 agents. Every one working for your location, every day.
You don't configure these agents. They work in the background. You see the action plan, the alerts, and the results.
omniFlow
Signal captured at your location automatically. Every channel, every touchpoint. You see results, not mechanics.
omniPulse
In-the-moment sentiment from kiosks at your location. Catch problems while they're still recoverable.
omniSocial
Reviews about your location - alerted in real time. No more discovering a 1-star review a week later.
omniKnowledge
omniWatch
Issues at your location flagged in hours - shift-level, station-level. The alert that saves the week.
omniInsights
Your dashboard. Your numbers. Your trends. Updated in real time. 8-minute morning briefing.
omniSense
"How did we do last week?", answered in 10 seconds. No report request. No waiting.
omniKnowledge
omniGuide
Your Monday action plan. What to fix, who fixes it, how. The plan you execute every week.
omniResolve
Guest complaints acknowledged and recovery drafted - before you open your inbox. Nothing falls through.
omniStaff
Individual staff performance from customer signals. Who's great. Who needs coaching. Objective data.
omniKnowledge
omniStrategist
Your location's contribution to the quarterly briefing. Your improvements, your data, your story.
omniValue
The revenue impact of your improvements. When leadership asks what you drove - you have the number.
omniKnowledge
omniFlow
Signal captured at your location automatically. Every channel, every touchpoint. You see results, not mechanics.
omniPulse
In-the-moment sentiment from kiosks at your location. Catch problems while they're still recoverable.
omniSocial
Reviews about your location - alerted in real time. No more discovering a 1-star review a week later.
omniWatch
Issues at your location flagged in hours - shift-level, station-level. The alert that saves the week.
omniInsights
Your dashboard. Your numbers. Your trends. Updated in real time. 8-minute morning briefing.
omniSense
"How did we do last week?", answered in 10 seconds. No report request. No waiting.
omniGuide
Your Monday action plan. What to fix, who fixes it, how. The plan you execute every week.
omniResolve
Guest complaints acknowledged and recovery drafted - before you open your inbox. Nothing falls through.
omniStaff
Individual staff performance from customer signals. Who's great. Who needs coaching. Objective data.
omniStrategist
Your location's contribution to the quarterly briefing. Your improvements, your data, your story.
omniValue
The revenue impact of your improvements. When leadership asks what you drove - you have the number.
