Your brand makes
promises. Experience
keeps them.
Marketing drives expectations. Operations delivers reality. When there's a gap, it shows up in reviews, churn, and flat growth. omniXM closes that gap - giving you reputation intelligence, voice of customer insights, and experience-to-revenue attribution.
Your brand makes promises. Experience keeps them.
Marketing drives expectations. Operations delivers reality. When there's a gap, it shows up in reviews, churn, and flat growth. omniXM closes that gap - giving you reputation intelligence, voice of customer insights, and experience-to-revenue attribution.
Trusted by operators running 5,000+ locations worldwide
The four problems marketing and growth leaders describe to us every week
online - and you're always reacting
You can't attribute growth or
churn to experience quality
locked in a survey tool
nobody checks
beyond your own intuition
A 1-star review goes up. You find it days later. Respond a week later. By then, hundreds of prospects have seen it.
Revenue is up or down. Marketing gets credit or blame. But nobody connects experience to repeat visits or spend.
Customers are telling you what they want. The data exists. But it's in a silo marketing never sees.
How do you compare to the restaurant next door? The hotel across the street? You're guessing.
Your brand reputation lives online - and you're always reacting
A 1-star review goes up. You find it days later. Respond a week later. By then, hundreds of prospects have seen it.
You can't attribute growth or churn to experience quality
Revenue is up or down. Marketing gets credit or blame. But nobody connects experience to repeat visits or spend.
Voice of customer is locked in a survey tool nobody checks
Customers are telling you what they want. The data exists. But it's in a silo marketing never sees.
The program is always one budget cut away from being reduced
How do you compare to the restaurant next door? The hotel across the street? You're guessing.
From gut feel to growth intelligence, omniXM for marketing leaders
Listen
PHASE 01Every customer signal captured. Conversations, reviews, social, unified. Marketing sees the full voice of customer.
- - omniFlow
- - omniPulse
- - omniSocial
Understand
PHASE 02Reputation monitored in real time. Competitive benchmarking. Sentiment trends informing positioning.
- - omniWatch
- - omniInsights
- - omniSense
Act
PHASE 03Negative reviews trigger recovery. Experience issues undermining marketing promises get fixed.
- - omniGuide
- - omniResolve
- - omniStaff
Prove
PHASE 04Experience tied to revenue. Repeat visits, loyalty, spend, the attribution marketing has always wanted.
- - omniValue
- - omniStrategist
What omniXM delivers for
marketing and growth leaders
12 agents. Every one feeding your growth strategy with real customer intelligence.
You don't manage the agents. You see insights, reputation trends, customer themes, competitive gaps, and revenue attribution.
omniFlow
Conversations from every customer touchpoint. The raw signal powering your voice of customer insights.
omniPulse
In-the-moment customer sentiment from kiosks and tap stations. Voice of customer captured fresh, not stale.
omniSocial
Your growth intelligence engine. Reviews, social sentiment, competitive benchmarking, all in real time.
omniKnowledge
omniWatch
Experience issues undermining marketing promises, flagged before they become reputation problems.
omniInsights
Marketing dashboards. Satisfaction trends. Sentiment analysis. Voice of customer reporting.
omniSense
"What are customers saying about our brand this month?", instantly. Themes, trends, verbatims.
omniKnowledge
omniGuide
Operational follow-through on experience issues marketing identifies. Brand promise meets reality.
omniResolve
Negative reviews recovered in brand voice. Positive reviews acknowledged. Reputation managed.
omniStaff
Staff quality data connecting service delivery to brand experience. The human side of your promise.
omniKnowledge
omniStrategist
Quarterly marketing insights. Which experience improvements drove growth? Where to invest next?
omniValue
Experience-to-revenue attribution. The model connecting CSAT to loyalty, spend, and growth.
omniKnowledge
omniFlow
Conversations from every customer touchpoint. The raw signal powering your voice of customer insights.
omniPulse
In-the-moment customer sentiment from kiosks and tap stations. Voice of customer captured fresh, not stale.
omniSocial
Your growth intelligence engine. Reviews, social sentiment, competitive benchmarking, all in real time.
omniWatch
Experience issues undermining marketing promises, flagged before they become reputation problems.
omniInsights
Marketing dashboards. Satisfaction trends. Sentiment analysis. Voice of customer reporting.
omniSense
"What are customers saying about our brand this month?", instantly. Themes, trends, verbatims.
omniGuide
Operational follow-through on experience issues marketing identifies. Brand promise meets reality.
omniResolve
Negative reviews recovered in brand voice. Positive reviews acknowledged. Reputation managed.
omniStaff
Staff quality data connecting service delivery to brand experience. The human side of your promise.
omniStrategist
Quarterly marketing insights. Which experience improvements drove growth? Where to invest next?
omniValue
Experience-to-revenue attribution. The model connecting CSAT to loyalty, spend, and growth.
