omniFlow: Conversational Experience Capture | omniXM

omniAI Suite - LIsten

omniFlow

Adaptive Conversational Feedback Engine - dynamic, trigger-based surveys that adapt to who the guest is, what they experienced, and what's happening at that location. Every channel. Every touchpoint. Every shift.

See omniFlow in action

omniAI Suite - LIsten

omniFlow

Adaptive Conversational Feedback Engine - dynamic, trigger-based surveys that adapt to who the guest is, what they experienced, and what's happening at that location. Every channel. Every touchpoint. Every shift.

See omniFlow in action

You're not hearing from your customers – and the ones who do speak up get a generic form

Most of your customers never tell you what they think. They walk out quietly – some happy, most indifferent, a few furious. And the small slice who do respond? They get a static 10-question survey that doesn't know who they are, what they ordered, or how long they waited. That's not listening. That's going through the motions.

customer feedback example

What changes when omniFlow is running

Without omniFlow
With omniFlow

What omniFlow does for
your operations

What omniXM delivers for CFS operators - every day

omniFlow adapts to your industry -
from day one

Built for every level of
your operation

Location & Site leaders Location & Site leaders
Regional Operations leaders Regional Operations leaders
Global Experience leaders Global Experience leaders
Monday action plans
The feedback engine that runs in the background. Site managers don't configure surveys - they see the results. omniFlow handles the capture; they handle the action.
Cross-location feedback volume and quality at a glance. Which locations have strong response rates? Which have gone quiet? omniFlow surfaces the gaps.
Portfolio-wide signal coverage. omniFlow ensures every location, every touchpoint, every channel is captured - so the experience program has no blind spots.

omniFlow's role in the operating system

omniFlow is where signals enter the system. Everything downstream depends on what it captures.

CFS
WORKPLACE
HOTELS
FITNESS
RESTAURANTS
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

Adaptive Diner Conversations

omniPulse

Cafeteria Exit Sentiment

omniSocial

Client Review Intelligence

UNDERSTAND

omniWatch

Site-Level Early Warning

omniInsights

QBR-Ready Reporting

omniSense

24/7 Account Intelligence

ACT

omniGuide

Site Manager Playbooks

omniResolve

Proactive Service Recovery

omniStaff

Server Performance Intelligence

PROVE

omniStrategist

Automated Client Briefings

omniValue

Contract Renewal Proof

FOUNDATION LAYER
Account-Level Knowledge Base
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

Adaptive Workplace Conversations

omniPulse

Service-Point Sentiment Capture

omniSocial

Campus Brand Intelligence

UNDERSTAND

omniWatch

Multi-Vendor Early Warning

omniInsights

Cross-Vendor Reporting

omniSense

24/7 Vendor Intelligence

ACT

omniGuide

Campus-Wide Playbooks

omniResolve

Proactive Vendor Recovery

omniStaff

Multi-Vendor Staff Intelligence

PROVE

omniStrategist

Automated Stakeholder Briefings

omniValue

Service ROI Proof

FOUNDATION LAYER
Vendor SLA Knowledge Base
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

PMS-Triggered Guest Conversations

omniPulse

In-Room Sentiment Capture

omniSocial

OTA & Review Intelligence

UNDERSTAND

omniWatch

Property-Level Early Warning

omniInsights

Portfolio-Wide Reporting

omniSense

24/7 Property Intelligence

ACT

omniGuide

GM Weekly Playbooks

omniResolve

Pre-Review Guest Recovery

omniStaff

Property Staff Intelligence

PROVE

omniStrategist

Ownership-Level Briefings

omniValue

Booking Revenue Proof

FOUNDATION LAYER
Brand Standards Knowledge Base
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

Intelligent Member Conversations

omniPulse

Real-Time Sentiment Capture

omniSocial

Real-Time Brand Monitoring

UNDERSTAND

omniWatch

Early Warning Detection

omniInsights

Automated Custom Reporting

omniSense

24/7 AI CX Analyst

ACT

omniGuide

Insight-to-Action Automation

omniResolve

Proactive Guest Recovery

omniStaff

Trainer Level Intelligence

PROVE

omniStrategist

Automated Executive Briefings

omniValue

Experience ROI Proof

FOUNDATION LAYER
Self-Learning Knowledge Base
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

POS-Triggered Diner Conversations

omniPulse

Table-Side Sentiment Capture

omniSocial

Yelp & Google Intelligence

UNDERSTAND

omniWatch

Shift-Level Early Warning

omniInsights

Multi-Location Reporting

omniSense

24/7 Location Intelligence

ACT

omniGuide

Location Manager Playbooks

omniResolve

Pre-Review Diner Recovery

omniStaff

Server-Level Intelligence

PROVE

omniStrategist

VP Ops Briefings

omniValue

Repeat Visit Proof

FOUNDATION LAYER
Chain Standards Knowledge Base

The onboarding hook – the first thing new customers see, and the reason they stay

omniFlow is the primary onboarding experience for new vertical customers. The first thing they see is a feedback experience categorically better than anything they've used before – adaptive, contextual, and respectful of the respondent's time. That first impression sets the tone for the entire platform relationship.

5,000+

Locations running on omniXM. Every one of them started with omniFlow. It's how the signal starts flowing – and it never stops.

Common
questions about
omniFlow

Common questions about
omniFlow

Survey tools are form builders. They capture data. omniFlow is a conversational engine that adapts every question based on who's answering, what happened, and what the system already knows. And every response feeds the entire omniXM operating system - not a disconnected spreadsheet.

Daxko (live), Traction Rec (live), MEWS (hotels), Toast (restaurants), Oracle OPERA (hotels). Trigger-based deployment through the systems your team already uses - no manual list uploads.

Static surveys suffer from low completion because they're long, generic, and poorly timed. Adaptive, trigger-based conversations that respect the respondent's time consistently outperform - because they're shorter, smarter, and arrive at the right moment.

Yes. Every vertical pack comes with pre-built flows, but you control the questions, logic, and triggers. omniFlow adapts within the guardrails your team defines.

See omniFlow in
action

See omniFlow in action

30-minute demo. We'll show you exactly how omniFlow works for your locations, your team, your industry.

Book my demo