omniInsights: Automated Experience Analytics | omniXM

omniAI Suite - Understand

omniInsights

Real-Time Insight Engine - dashboards, cross-location benchmarking, executive summaries, and vertical-specific KPI tracking. The reporting layer that makes analyst hours and custom report requests a thing of the past.

See omniInsights in action

omniAI Suite - Understand

omniInsights

Real-Time Insight Engine - dashboards, cross-location benchmarking, executive summaries, and vertical-specific KPI tracking. The reporting layer that makes analyst hours and custom report requests a thing of the past.

See omniInsights in action

Your team spends more time building reports than acting on them

Every week, someone asks for a report. Satisfaction by location. Comparison vs. last quarter. A breakdown by shift. Your team pulls data, formats spreadsheets, builds slides - and by the time the report is ready, the numbers have already changed. The report was the goal. It should have been the starting point.

customer feedback example

What changes when omniInsights is running

Without omniInsights
With omniInsights

What omniInsights does for
your operations

What omniXM delivers for CFS operators - every day

omniInsights adapts to your industry -
from day one

Built for every level of
your operations

Location & Site leaders Location & Site leaders
Regional Operations leaders Regional Operations leaders
Global Experience leaders Global Experience leaders
Monday action plans
The 8-minute morning briefing. Open omniInsights, see your numbers, know your priorities. No report requests. No waiting.
Cross-location benchmarking that makes portfolio management visual. Which locations lead, which lag, and specifically why.
QBR-ready reporting and board-level summaries generated automatically. The single most common CS request - eliminated.

omniInsights role in the operating system

omniInsights is the reporting layer - everything captured, detected, and resolved flows into dashboards that update in real time.

CFS
WORKPLACE
HOTELS
FITNESS
RESTAURANTS
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

Adaptive Diner Conversations

omniPulse

Cafeteria Exit Sentiment

omniSocial

Client Review Intelligence

UNDERSTAND

omniWatch

Site-Level Early Warning

omniInsights

QBR-Ready Reporting

omniSense

24/7 Account Intelligence

ACT

omniGuide

Site Manager Playbooks

omniResolve

Proactive Service Recovery

omniStaff

Server Performance Intelligence

PROVE

omniStrategist

Automated Client Briefings

omniValue

Contract Renewal Proof

FOUNDATION LAYER
Account-Level Knowledge Base
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

Adaptive Workplace Conversations

omniPulse

Service-Point Sentiment Capture

omniSocial

Campus Brand Intelligence

UNDERSTAND

omniWatch

Multi-Vendor Early Warning

omniInsights

Cross-Vendor Reporting

omniSense

24/7 Vendor Intelligence

ACT

omniGuide

Campus-Wide Playbooks

omniResolve

Proactive Vendor Recovery

omniStaff

Multi-Vendor Staff Intelligence

PROVE

omniStrategist

Automated Stakeholder Briefings

omniValue

Service ROI Proof

FOUNDATION LAYER
Vendor SLA Knowledge Base
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

PMS-Triggered Guest Conversations

omniPulse

In-Room Sentiment Capture

omniSocial

OTA & Review Intelligence

UNDERSTAND

omniWatch

Property-Level Early Warning

omniInsights

Portfolio-Wide Reporting

omniSense

24/7 Property Intelligence

ACT

omniGuide

GM Weekly Playbooks

omniResolve

Pre-Review Guest Recovery

omniStaff

Property Staff Intelligence

PROVE

omniStrategist

Ownership-Level Briefings

omniValue

Booking Revenue Proof

FOUNDATION LAYER
Brand Standards Knowledge Base
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

Intelligent Member Conversations

omniPulse

Real-Time Sentiment Capture

omniSocial

Real-Time Brand Monitoring

UNDERSTAND

omniWatch

Early Warning Detection

omniInsights

Automated Custom Reporting

omniSense

24/7 AI CX Analyst

ACT

omniGuide

Insight-to-Action Automation

omniResolve

Proactive Guest Recovery

omniStaff

Trainer Level Intelligence

PROVE

omniStrategist

Automated Executive Briefings

omniValue

Experience ROI Proof

FOUNDATION LAYER
Self-Learning Knowledge Base
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

POS-Triggered Diner Conversations

omniPulse

Table-Side Sentiment Capture

omniSocial

Yelp & Google Intelligence

UNDERSTAND

omniWatch

Shift-Level Early Warning

omniInsights

Multi-Location Reporting

omniSense

24/7 Location Intelligence

ACT

omniGuide

Location Manager Playbooks

omniResolve

Pre-Review Diner Recovery

omniStaff

Server-Level Intelligence

PROVE

omniStrategist

VP Ops Briefings

omniValue

Repeat Visit Proof

FOUNDATION LAYER
Chain Standards Knowledge Base

The reporting layer that replaces all custom reporting asks - permanently

The single most common customer support request in experience management is custom reports. omniInsights eliminates that request entirely - every view is configurable, every benchmark is available, every executive summary is generated on demand. The longer you run, the richer the historical comparison - year-over-year trends, seasonal baselines, and multi-quarter trajectories.

Real-time

Dashboards updated the moment feedback arrives. A direct line to reduced CS workload and faster time-to-value - every vertical pack comes with pre-configured KPI dashboards, live from day one.

Common
questions about
omniInsights

Common questions about
omniInsights

Yes. omniInsights comes with pre-configured vertical dashboards, but you can customize views, add metrics, and build role-specific layouts. No engineering tickets - configuration, not code.

For experience data, yes. omniInsights is purpose-built for CX metrics with vertical-specific KPIs. If you're pulling experience data into Tableau or Power BI, omniInsights replaces that workflow entirely.

Yes - especially critical for CFS. omniInsights generates client-ready dashboards and QBR reports that program managers can share with Fortune 500 stakeholders without any formatting work.

In real time. The moment a survey response is captured or a review is posted, dashboards reflect the new data. No overnight processing.

See omniInsights in
action

See omniInsights in action

30-minute demo. We'll show you exactly how omniInsights works for your locations, your team, your industry.

Request a demo