omniResolve: Service Recovery Before the Review | omniXM

omniAI Suite - ACT

omniResolve

Autonomous Recovery Engine - drafts personalized recovery responses in your brand voice, acknowledges positive feedback at scale, routes tickets with full context, tracks SLA, and escalates automatically.

See omniResolve in action

omniAI Suite - Act

omniResolve

Autonomous Recovery Engine - drafts personalized recovery responses in your brand voice, acknowledges positive feedback at scale, routes tickets with full context, tracks SLA, and escalates automatically.

See omniResolve in action

A dissatisfied guest gives you one chance to recover - and most operators miss it

The guest had a bad experience. They filled out the survey. Now the clock is ticking. If you acknowledge them fast - with something personal, not a template - you have a shot at saving the relationship. Wait too long, respond generically, or let it fall through the cracks, and you'll read about it on Google tomorrow.

customer feedback example

What changes when omniResolve is running

Without omniResolve
With omniResolve

What omniResolve does for
your operations

What omniXM delivers for CFS operators - every day

omniResolve adapts to your industry -
from day one

Built for every level of
your operation

Location & Site leaders Location & Site leaders
Regional Operations leaders Regional Operations leaders
Global Experience leaders Global Experience leaders
Monday action plans
The safety net. Complaints are acknowledged and routed before the manager even opens their inbox. Recovery is happening while they focus on operations.
Recovery speed and resolution rates across locations. Which sites recover guests effectively? Which let complaints fall through? Visible, measurable, accountable.
The closed-loop proof. omniResolve's recovery data feeds directly into omniInsights and omniStrategist - showing leadership that complaints don't just get heard, they get resolved.

omniResolve's role in the operating system

omniResolve is the action engine - it closes the loop between detection and resolution.

CFS
WORKPLACE
HOTELS
FITNESS
RESTAURANTS
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

Adaptive Diner Conversations

omniPulse

Cafeteria Exit Sentiment

omniSocial

Client Review Intelligence

UNDERSTAND

omniWatch

Site-Level Early Warning

omniInsights

QBR-Ready Reporting

omniSense

24/7 Account Intelligence

ACT

omniGuide

Site Manager Playbooks

omniResolve

Proactive Service Recovery

omniStaff

Server Performance Intelligence

PROVE

omniStrategist

Automated Client Briefings

omniValue

Contract Renewal Proof

FOUNDATION LAYER
Account-Level Knowledge Base
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

Adaptive Workplace Conversations

omniPulse

Service-Point Sentiment Capture

omniSocial

Campus Brand Intelligence

UNDERSTAND

omniWatch

Multi-Vendor Early Warning

omniInsights

Cross-Vendor Reporting

omniSense

24/7 Vendor Intelligence

ACT

omniGuide

Campus-Wide Playbooks

omniResolve

Proactive Vendor Recovery

omniStaff

Multi-Vendor Staff Intelligence

PROVE

omniStrategist

Automated Stakeholder Briefings

omniValue

Service ROI Proof

FOUNDATION LAYER
Vendor SLA Knowledge Base
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

PMS-Triggered Guest Conversations

omniPulse

In-Room Sentiment Capture

omniSocial

OTA & Review Intelligence

UNDERSTAND

omniWatch

Property-Level Early Warning

omniInsights

Portfolio-Wide Reporting

omniSense

24/7 Property Intelligence

ACT

omniGuide

GM Weekly Playbooks

omniResolve

Pre-Review Guest Recovery

omniStaff

Property Staff Intelligence

PROVE

omniStrategist

Ownership-Level Briefings

omniValue

Booking Revenue Proof

FOUNDATION LAYER
Brand Standards Knowledge Base
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

Intelligent Member Conversations

omniPulse

Real-Time Sentiment Capture

omniSocial

Real-Time Brand Monitoring

UNDERSTAND

omniWatch

Early Warning Detection

omniInsights

Automated Custom Reporting

omniSense

24/7 AI CX Analyst

ACT

omniGuide

Insight-to-Action Automation

omniResolve

Proactive Guest Recovery

omniStaff

Trainer Level Intelligence

PROVE

omniStrategist

Automated Executive Briefings

omniValue

Experience ROI Proof

FOUNDATION LAYER
Self-Learning Knowledge Base
ORCHESTRATOR · DIRECTING ALL AGENTS
LISTEN

omniFlow

POS-Triggered Diner Conversations

omniPulse

Table-Side Sentiment Capture

omniSocial

Yelp & Google Intelligence

UNDERSTAND

omniWatch

Shift-Level Early Warning

omniInsights

Multi-Location Reporting

omniSense

24/7 Location Intelligence

ACT

omniGuide

Location Manager Playbooks

omniResolve

Pre-Review Diner Recovery

omniStaff

Server-Level Intelligence

PROVE

omniStrategist

VP Ops Briefings

omniValue

Repeat Visit Proof

FOUNDATION LAYER
Chain Standards Knowledge Base

Automated recovery that compounds - every saved relationship builds loyalty

Once omniResolve is running, every complaint gets acknowledged, every recovery response sounds authentic, every ticket is tracked. The compound effect is in the relationships saved - guests who would have churned become loyal customers, reviews that would have been negative become recovery stories. That accumulation of saved relationships is what makes the investment undeniable.

12%

CSAT improvement in 8 months - a global financial services firm's corporate dining operation. Structured recovery and closed-loop follow-through was a core driver.

Common
questions about
omniResolve

Common questions about
omniResolve

You control the workflow. Fully automatic, semi-automatic (draft + approve), or review-before-send. Most operators start with review-before-send and move to automatic as they trust the system.

omniResolve calibrates based on complaint severity, guest value, and resolution history. Your team sets the compensation tiers and authorization levels. The AI recommends - your rules govern.

Yes. Personalized acknowledgements for positive feedback at scale. Builds loyalty and brand affinity without requiring a human to read and respond to every positive review.

Configurable SLA. Most operators set 1-hour acknowledgement for complaints, same-day resolution target. omniResolve drafts the response within minutes of the feedback arriving.

See omniResolve in
action

See omniResolve in action

30-minute demo. We'll show you exactly how omniResolve works for your locations, your team, your industry.

Request a demo