omniSense: Your AI CX Analyst, 24/7 | omniXM

omniAI Suite - Understand

omniSense

Conversational Intelligence Agent - natural language interface to all CX data across all locations. Ask a question in plain English. Get a specific, sourced, actionable answer.

See omniSense in action

omniAI Suite - Understand

omniSense

Conversational Intelligence Agent - natural language interface to all CX data across all locations. Ask a question in plain English. Get a specific, sourced, actionable answer.

See omniSense in action

Trusted by operators running 5,000+ locations worldwide

The answers are in your data - but nobody has time to find them

You have a question: 'Why did CSAT drop at our Seattle location last week?' Getting the answer means pulling reports, cross-referencing spreadsheets, waiting for someone on your team to dig through dashboards. By the time you have the answer, the problem has already compounded.

What changes when omniSense is running

Without omniSense

With omniSense

What omniSense does for
your operations

omniSense adapts to your industry -
from day one

Contract Food Services

'What is our worst-performing site for this client this quarter and why?' - answered instantly. No analyst hours, no report request, no waiting.

The Fortress
Workplace

'Which vendor underperforms across our campus?' - cross-service intelligence surfaced in seconds.

Beyond the Cafeteria
Hotels

'What are guests saying about our breakfast this month?' 'Which room category has the lowest satisfaction?' - instant answers without a report request.

Reputation and revenue
Fitness

'Which instructors have the lowest post-class satisfaction this month?' - data no gym system provides natively.

Retention, not acquisition
Restaurants

'What's driving complaints at our Friday dinner service?' - shift-level, server-level intelligence delivered in plain language.

Speed, quality, reputation

Built for every level of
your operation

Location & Site leaders Location & Site leaders

Regional Operations leaders Regional Operations leaders

Global Experience leaders Global Experience leaders

Quick answers without waiting for a report. 'How did we do last week?' answered in 10 seconds - not 10 emails.

Cross-location intelligence on demand. 'Which of my 15 locations needs attention this week?' - answered with data, not gut feel.

The executive stickiness engine. When a VP can ask a strategic question and get a specific answer in 30 seconds, the platform stops being 'the survey tool' and starts being infrastructure.

omniSense's role in the operating system

omniSense is the conversational layer on top of the entire system - it can query everything every other agent knows.

CFS

WORKPLACE

HOTELS

FITNESS

RESTAURANTS

ORCHESTRATOR · DIRECTING ALL AGENTS

LISTEN

omniFlow

Adaptive Diner Conversations

omniPulse

Cafeteria Exit Sentiment

omniSocial

Client Review Intelligence

UNDERSTAND

omniWatch

Site-Level Early Warning

omniInsights

QBR-Ready Reporting

omniSense

24/7 Account Intelligence

ACT

omniGuide

Site Manager Playbooks

omniResolve

Proactive Service Recovery

omniStaff

Server Performance Intelligence

PROVE

omniStrategist

Automated Client Briefings

omniValue

Contract Renewal Proof

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