Information We Collect

a. Information You Provide

• Name, business email, phone number, company name
• Information submitted through forms (demo requests, contact forms)
• Communications and correspondence with OmniXM

b. Information Collected Automatically

• IP address, browser type, device information
• Usage data, such as pages viewed and interaction patterns
• Cookies and similar technologies

c. Customer & Experience Data (Client-Controlled)

When OmniXM processes customer or employee experience data, it does so on behalf of its clients, acting as a data processor under applicable data protection agreements.

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How We Use Information

• Provide, operate, and improve the Services
• Respond to inquiries and demo requests
• Communicate service related updates
• Ensure platform security and integrity
• Comply with legal and regulatory obligations

We do not use personal data for automated decision making that produces legal or similarly significant effects without appropriate safeguards.

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Legal Basis for Processing (GDPR & Global Alignment)

• Consent
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations

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Data Sharing & Disclosure

We do not sell personal data.

• Authorized service providers (hosting, analytics, support)
• Affiliates and subcontractors under contractual safeguards
• Regulatory or legal authorities, when required

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International Data Transfers

Your data may be processed in countries outside your jurisdiction.

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements (DPAs)
• Equivalent legal transfer mechanisms

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Data Security

• Encryption in transit and at rest
• Role-based access controls
• Continuous monitoring and auditing

No system can guarantee absolute security, but we take reasonable and appropriate steps to protect data.

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Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with contractual, legal, and regulatory requirements

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Your Rights

• Access, correct, or delete personal data
• Restrict or object to processing
• Withdraw consent where applicable
• Request data portability

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Cookies & Tracking Technologies

• Improve functionality
• Analyze usage
• Enhance user experience

You may control cookie preferences through browser or device settings.

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Third-Party Links

Our Services may contain links to third-party websites. OmniXM is not responsible for their privacy practices.

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Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last updated” date.

Contact Information

For privacy-related questions or requests:

Email: [email protected]
Company: OmniXM