Senior Living - Comparison
omniXM vs Activated Insights
An Activated Insights alternative built for occupancy. Activated Insights is the established satisfaction benchmarking and certification provider. omniXM is action-first, built to read what residents and families experience every day, catch the slipping community, and recover families, tied to length of stay and occupancy.
Senior Living - Comparison
omniXM vs Activated Insights
An Activated Insights alternative built for occupancy. Activated Insights is the established satisfaction benchmarking and certification provider. omniXM is action-first, built to read what residents and families experience every day, catch the slipping community, and recover families, tied to length of stay and occupancy.
Trusted by senior living operators
Operators that switched for occupancy, not just benchmarking.
Who each is for
These are different jobs, and the right pick depends on which one you are hiring for.
Operators who want a national satisfaction benchmark and certification once a year.
Operators who need operational signal, community detection, family recovery, and occupancy proof all year.
Side by side
The honest comparison, including where Activated Insights is the stronger choice.
| Criteria | omniXM | Activated Insights | Medallia |
|---|---|---|---|
| Operational signal (care, dining) | Yes | Partial | No |
| Community and care-area detection | Yes | Partial | Partial |
| Action and family recovery | Yes | Partial | Partial |
| Occupancy and LoS proof | Yes | Partial | Partial |
| National benchmark and certification | Included | Leads | No |
| Time to value, no research team | Yes | Partial | No |
| Best for | Protecting occupancy | Benchmarking | Enterprise scale |
Where omniXM wins
For a multi-community operator, the difference is catching the slipping community, fast, and recovering the family before they tour elsewhere.
Every day, not once a year
Continuous operational and family signal, not an annual benchmark. The full system: the pillar.
The slipping community, early
Catches the care-response problem in hours, not at the next benchmark. Powered by omniWatch.
A recovery, not a report
Routes a plan to the right executive director and recovers worried families personally. Powered by omniGuide and omniResolve.
Occupancy, not a benchmark
Ties the work to length of stay and occupancy. Powered by omniValue.
Where Activated Insights is strong
Credit where it is due, and where Activated Insights may be the right call.
- The recognized national benchmark and certification in senior living satisfaction.
- A good fit if an annual comparison and certification is your main goal.
Switching is easier
than you think
Moving over does not mean giving up your benchmark on day one.
Connect survey and care data, history intact.
Detection and recovery go live by community.
Continuous signal complements the annual benchmark.
What the result looks like
Modeled for a 16-community operator: catch the slip in hours, recover the family before they tour, protect the satisfaction that drives occupancy.
- Detection at the community and care-area level.
- Action that reaches the executive director, today.
Go deeper
Senior Living Resident Experience Management
The complete multi-community guide.
Read the pillaromniXM vs
Activated Insights,
answered
omniXM vs Activated Insights, answered
For operators focused on occupancy, yes. Activated Insights leads on annual satisfaction benchmarking and certification, while omniXM adds continuous operational signal, real-time community detection, family recovery, and occupancy proof. If you need to keep families, not just benchmark them, omniXM does more.
Activated Insights delivers an annual national benchmark and certification. omniXM reads operational signal every day, catches the slipping community, routes the fix, and proves occupancy impact. One tells you where you stand; the other changes what happens next.
Yes. Many operators keep their annual benchmark and certification for referral sources and run omniXM alongside it for continuous action. You do not lose your history or your benchmark.
Yes. omniXM ingests your existing survey and care data, so you do not lose history or rip anything out on day one. Most operators are live in weeks, and you can run both during transition.
See the difference on
your communities
See the difference on your communities
A 30-minute demo, set up around your communities and your numbers.
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