Listen. Understand.
Act. Prove.
Capture every signal. Find every pattern. Drive every fix. Prove every dollar of impact.
Trusted by operators running 5,000+ locations worldwide
Listen – Capture every signal
Most operators hear about problems when a 1-star review goes public or a client raises it in a QBR. omniXM listens continuously – across every location, every channel, every shift.
Surveys
that adapt
Not static forms. Conversations that adapt to who the guest is, what they experienced, and what's happening at that location – triggered automatically through the systems you already use.
OTA & social
listening
Google Reviews, TripAdvisor, Yelp, Booking.com, Expedia, and social channels monitored continuously. Unified alongside internal feedback in one intelligence layer.
Real-time, not
next-day
Signal lands when it happens, not when a report runs. The Friday issue is visible Friday.
Organizational
memory
Not static forms. Conversations that adapt to who the guest is, what they experienced, and what's happening at that location – triggered automatically through the systems you already use.
Every channel,
every touchpoint
Kiosks at high-traffic exits, QR codes at tables and rooms, tap stations next to service points. Real-time sentiment captured at the touchpoint while the experience is still happening.
Understand – Find every pattern
You know something's off at one of your locations – but you can't pinpoint what, or who should fix it. Once signals start flowing, omniXM finds the patterns humans miss and routes the right action to the right person – automatically.
Anomaly detection in real time
A single underperforming station in a cafeteria. A recurring Friday dinner service issue in a restaurant. A high-value gym member whose visits just dropped off. Detected in hours, not weeks.
Cross-location benchmarking
How is Location A performing vs. the portfolio average? Which locations are acting on recommendations and which are ignoring the system? Accountability at scale without micromanagement.
Real-time intelligence for every question
'Why did CSAT drop at our Seattle location last week?' - answered in seconds with top complaint themes, shift patterns, and what similar locations did to fix it. The platform stops being 'the survey tool' and starts being infrastructure.
The why is already attached
When anomaly is flagged, the context (SOP, brand standard, prior resolutions) is right there. No second pass.
Act – Drive every fix
You've given the same feedback three weeks in a row. Nothing changed. Nobody owned it. omniXM tracks every action, escalates when tasks go ignored, and builds the operational cadence that makes improvement continuous – not accidental.
Staff performance
correlation
Guest feedback tied to individual staff, instructors, and servers. Not one bad review – consistent patterns across dozens of interactions over time. Objective data for real performance conversations.
Monday morning
action plans
Every location gets a structured weekly action plan – specific tasks, specific owners, specific deadlines. Not a report to read. A plan to execute.
Autonomous service
recovery
Guest complaints acknowledged, recovery responses drafted in your brand voice, tickets routed to the right person with full context and a recommended fix. Before the guest writes the review.
SLA tracking &
escalation
If a task isn't acknowledged within the defined window, it escalates to regional leadership automatically. No complaint falls through the cracks. No action plan gets ignored.
Prove - Every dollar of impact
Your CFO asks 'what's this worth?' and you don't have the number. omniXM connects every point of experience improvement to the metrics leadership actually cares about - retention, renewal confidence, and revenue per location.
Experience-to-revenue correlation
Ties experience improvement to the numbers your leadership actually tracks - loyalty, repeat visits, renewal confidence, and revenue per location. Every point of improvement has a dollar figure.
Executive briefings, delivered automatically
Quarterly health summaries, top improvement priorities ranked by impact, and where to focus next quarter for the biggest return - written for CFOs and VPs, not experience managers. No analyst assembly required.
Renewal-ready proof
Every QBR, every board review, every renewal conversation lands with the number leadership actually tracks.
The number that stops the budget cut
When leadership has seen omniXM demonstrate that experience improvement directly drives retention revenue, the conversation shifts from 'can we cut this?' to 'where else can we invest?' From cost center to growth driver.
omniKnowledge
Every cycle makes the system smarter –
and your operation stronger
Every cycle makes the system smarter – and your operation stronger
This isn't a tool you use once. It's an operating system that learns your business, builds organizational memory, and delivers more value every month.
The signals start flowing
omniXM captures its first feedback across your locations. omniWatch detects its first anomaly. omniGuide delivers its first Monday morning action plan. The silence is over.
The patterns emerge
omniKnowledge has learned your SOPs and brand standards. omniForecast starts anticipating problems before they surface. Your managers are acting on structured plans every week – not guessing.
The proof is undeniable
omniValue shows leadership exactly what experience improvement drove in revenue. omniStrategist delivers quarterly briefings that shape budget decisions. The system knows your business better than a new hire – and it never forgets.
You've seen the alternatives –
here's what makes omniXM different
Every operator we talk to has tried at least one of these approaches. Here's what they found.
Qualtrics, Medallia – built for enterprise CX teams with dedicated analysts and six-month implementation timelines. You need answers in minutes – and you don't have a CX analyst on staff. Their complexity is our opportunity.
SurveyMonkey, Typeform, Google Forms - they capture data. They don't act on it. The survey is one input among many. Calling omniXM a survey tool is like calling Salesforce a contact list.
Yext, Podium, Birdeye - they help you respond to bad reviews. We help you prevent them. We change the underlying experience that creates the reputation.
That's the most expensive option. Every month without a system capturing signals, detecting problems, and proving impact is a month where customers leave silently, issues repeat, and leadership has no reason to invest in experience.
"We looked at enterprise CX platforms"
Qualtrics, Medallia - built for enterprise CX teams with dedicated analysts and six-month implementation timelines. You need answers in minutes - and you don't have a CX analyst on staff. Their complexity is our opportunity.
"We tried a survey tool"
SurveyMonkey, Typeform, Google Forms - they capture data. They don't act on it. The survey is one input among many. Calling omniXM a survey tool is like calling Salesforce a contact list.
"We use a reputation management tool"
Yext, Podium, Birdeye - they help you respond to bad reviews. We help you prevent them. We change the underlying experience that creates the reputation.
"We've been doing nothing"
That's the most expensive option. Every month without a system capturing signals, detecting problems, and proving impact is a month where customers leave silently, issues repeat, and leadership has no reason to invest in experience.
Results
The loop works - here are
the numbers
The loop works - here are the numbers
These aren't projections. They're documented outcomes from operators running on omniXM.
Common
questions about
omniXM
They're built for enterprise CX teams with dedicated analysts and six-month implementation timelines. We're built for operators who need answers in minutes - and who don't have a CX analyst on staff. Their complexity is our opportunity.
The foundation agents deliver value on existing data from day one. Most operators see their first anomaly detection within the first week and their first structured action plan within 14 days. Revenue correlation requires 6+ months of data accumulation.
Native integrations with Daxko, Traction Rec, and more coming - MEWS for hotels, Toast for restaurants. The platform is designed to plug into the systems your team already uses - not replace them.
No. omniXM layers on top of your existing operations. If you're using spreadsheets, comment cards, or another survey tool, omniXM replaces the manual work - not your infrastructure.
Both. 50% of the Fortune 500 are served through our CFS customers. But the system is designed so a 5-location fitness club gets the same intelligence as a 500-location CFS operator - without the complexity.
See the platform in
action
30-minute demo personalized for your industry, your locations, your team. We'll walk you through each step of the loop - and show you exactly what it looks like for your operation.
Book My demo