AI Experience Management Platform for Operators | omniXM

AI-NATIVE EXPERIENCE MANAGEMENT OS

Every Experience
Matters

Every signal captured. Every pattern surfaced. Every fix acted on. Every improvement proved in revenue, automatically, across every location.

See how it works
See how it works

Why operators are losing customers without knowing it

You're not alone. Every operator we've met has the same 4 problems:

01
No real data
being captured
02
No system to turn signals into action
03
No one accountable for what happens next
04
No way to prove what it's all worth.
The Platform

From data to action to proof,
how omniXM runs your XM program

Most platforms stop at measurement. omniXM runs the entire loop.

01

Listen

PHASE 01

Every signal captured automatically.
Every channel, every touchpoint, no manual work.

  • - omniFlow
  • - omniPulse
  • - omniSocial
02

Understand

PHASE 02

Anomalies surfaced. Patterns named.
Questions answered in seconds.

  • - omniWatch
  • - omniInsights
  • - omniSense
03

Act

PHASE 03

Action plans assigned. Recovery drafted.
Staff coached before the week is over.

  • - omniGuide
  • - omniResolve
  • - omniStaff
04

Prove

PHASE 04

Every improvement tied to revenue.
The briefing writes itself.

  • - omniValue
  • - omniStrategist
omniXMOS Suite

Meet your XM team

Not AI features. An AI workforce. 1 orchestrator directing 12 specialized agents as one integrated operating system — so you can run your business while they run your XM program.

omniFlow

Not a survey. A conversation - personalized, intelligent, brutally short.

Learn more

omniPulse

Real-time sentiment, captured on the spot. Kiosks, QR codes, and tap stations at every key touchpoint.

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omniSocial

Your brand lives online. Know what's being said about you - in real time.

Learn more
FOUNDATION LAYER
The more you use it, the smarter it gets – and the harder it is to replace.
Learn more
See how they work together

omniWatch

Your early warning radar. It sees problems before your managers do.

Learn more

omniInsights

The reporting layer that permanently replaces every custom report request.

Learn more

omniSense

Your AI CX analyst - available 24/7. Ask anything, get answers in seconds.

Learn more
FOUNDATION LAYER
The more you use it, the smarter it gets – and the harder it is to replace.
Learn more
See how they work together

omniGuide

Closes the gap between insight and action - automatically, every week.

Learn more

omniResolve

Turns an unhappy guest into a saved relationship - before the review.

Learn more

omniStaff

Guest feedback is a mirror. See what it reflects - by name, by shift.

Learn more
FOUNDATION LAYER
The more you use it, the smarter it gets – and the harder it is to replace.
Learn more
See how they work together

omniStrategist

The quarterly briefing every C-suite exec wants - delivered automatically.

Learn more

omniValue

Proves the ROI of experience investment - in the language of finance.

Learn more
FOUNDATION LAYER
The more you use it, the smarter it gets – and the harder it is to replace.
Learn more
See how they work together
omniXMOS Suite

Meet your XM team

Not AI features. An AI workforce. 1 orchestrator directing 12 specialized agents as one integrated operating system — so you can run your business while they run your XM program.

omniFlow

Not a survey. A conversation – personalized, intelligent, brutally short.

Learn more

omniPulse

Real-time sentiment, captured on the spot. Kiosks, QR codes, and tap stations at every key touchpoint.

Learn more

omniSocial

Your brand lives online. Know what's being said about you – in real time.

Learn more
FOUNDATION LAYER
The more you use it, the smarter it gets – and the harder it is to replace.
Learn more

omniWatch

Your early warning radar. It sees problems before your managers do.

Learn more

omniInsights

The reporting layer that permanently replaces every custom report request.

Learn more

omniSense

Your AI CX analyst – available 24/7. Ask anything, get answers in seconds.

Learn more
FOUNDATION LAYER
The more you use it, the smarter it gets – and the harder it is to replace.
Learn more

omniGuide

Closes the gap between insight and action – automatically, every week.

Learn more

omniResolve

Turns an unhappy guest into a saved relationship – before the review.

Learn more

omniStaff

Guest feedback is a mirror. See what it reflects – by name, by shift.

Learn more
FOUNDATION LAYER
The more you use it, the smarter it gets – and the harder it is to replace.
Learn more

omniStrategist

The quarterly briefing every C-suite exec wants – delivered automatically.

Learn more

omniValue

Proves the ROI of experience investment – in the language of finance.

Learn more
FOUNDATION LAYER
The more you use it, the smarter it gets – and the harder it is to replace.
Learn more
See how they work together

One platform.
Built for your industry.

A hotel guest is not a gym member. A corporate cafeteria operates nothing like a restaurant. omniXM knows the difference - in terminology, KPIs, integrations, and escalation logic.

Built for your role,
not just your industry

Whether you run 50 locations from HQ or manage one site with a team of 20 - omniXM speaks your language.

The numbers that make you a hero in front of leadership

Experience-to-revenue attribution, retention intelligence, reputation defense — omniXM gives marketing leaders the proof that experience investment pays for itself.

PROVING EXPERIENCE DRIVES REVENUE

Cross-region consistency without micromanagement

Vendor accountability, escalation governance, portfolio performance assurance - system-level visibility across every region, every location, every function.

Enterprise-wide governance

Clear prioritization across every site in your portfolio

Cross-location benchmarking, pattern detection, escalation governance - which sites need attention, what's driving the variance, who needs to act.

Multi-site performance

Know exactly what to fix before the week goes sideways

Real-time issue detection, guided recovery actions, shift-level clarity - a Monday morning action plan, not a Monday morning report.

Daily Operations
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We are not making promises –
we are repeating results

4.1 → 4.4
CSAT improvement in 12 months
Fortune 500 tech company – global food & beverage
12%
CSAT improvement in 8 months
Global financial services firm – corporate dining
$1M+
Member revenue opportunities in Year 1
YMCA Seattle – fitness member retention

These are documented, verifiable outcomes. omniXM is what delivers them systematically, at scale, across every customer.

Comming Soon**

Common
questions about
omniXM

The survey is one input among many - it is not our product. Calling omniXM a survey tool is like calling Salesforce a contact list.

They are built for enterprise CX teams with dedicated analysts and six-month implementation timelines. We are built for operators who need answers in minutes - and who do not have a CX analyst on staff. Their complexity is our opportunity.

No. 1 Orchestrator working with 12 AI agents run your experience management program autonomously - capturing feedback, detecting issues, routing actions, recovering guests, and reporting outcomes. Not AI features. An AI workforce.

Contract Food Services, Workplace Services, Hotels, Fitness & Wellness, and Restaurants. Each gets a purpose-built configuration - different terminology, KPIs, integrations, and escalation logic. A hotel guest is not a gym member.

Foundation agents deliver value on existing data from day one - no deep integrations required. Full deployment with PMS, POS, or membership system integrations is configured in weeks, not months.

Yes. omniValue ties CSAT improvement to loyalty rates, spend per visit, renewal probability, and member lifetime value. CFO-ready ROI statements - in the language of finance, not customer experience.

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Ready to see
omniXM in action?

30-minute demo. Personalized for
your industry, your locations, your team.

    5,000+ locations | 50% of Fortune 500 served | Every Experience Matters