Trusted by 5,000+ Businesses
Every experience matters.
What matters more is acting on it in real time.
omniXM helps enterprises detect, prioritize, and fix experience failures as they happen — so teams act before issues impact revenue, retention, or reputation.
Trusted by enterprises where experience directly impacts business performance.
Where experience breaks down
Most enterprises don’t fail to listen to customers.
They fail to act fast enough, consistently enough, and at scale.
Detection Failure
Experience issues are detected too late
- Feedback arrives too late
- Issues surface in reports
- Frontline teams lack visibility
Execution Breakdown
Manual, inconsistent issue routing
- Action depends on managers
- Ownership remains unclear
- Resolution varies by shift
Business Impact
Costs impact growth and brand
- Repeat issues persist
- Recovery is slow
- Revenue and trust erode
How omniXM Turns Experience Into Action
omniXM transforms experience from delayed data into an always-on execution system
—so the right teams act at the right moment.
Capture Signals
Experience is captured as it happens
1
- omni-channel inputs across all touchpoints
- Feedback captured in the moment
- CX and EX signals unified from the start
Detect & Prioritize
AI identifies what matters most—instantly
2
- Real-time detection of issues and patterns
- Root causes identified across locations and roles
- Urgency and impact automatically prioritized
Guide Action
The right action reaches the right team
3
- Issues routed by role and location
- Clear, actionable next steps
- Built-in SLAs and accountability
Resolve & Measure
Issues are fixed—and outcomes are tracked
- Resolution confirmed and tracked
- Impact measured across experience and business
- Closed loops prevent repeat issues
4
Built to execute on experience not just measure it
Most platforms stop at listening or reporting.
omniXM goes further—turning experience signals into guided, accountable action across the enterprise.
Experience Intelligence, Not Just Feedback
- Goes beyond scores to uncover root causes and risk signals
- Connects patterns across customers, employees, and locations
Execution Built In
- Issues trigger clear, role-based actions
- Accountability and SLAs are part of the system—not add-ons
CX + EX Together
- Customer and employee experience connected by design
- Prevents frontline breakdowns before they impact outcomes
Designed for Real Operations
- Built for multi-location, frontline-heavy environments
- Works where experience actually breaks—in the moment
Built for industries where experience breaks in real time
omniXM supports experience execution across environments where speed, consistency, and frontline action directly impact outcomes.
Workplace Services
Experience execution across food, facilities, and workplace amenities—where small failures compound fast across locations.
- Faster issue resolution
- Consistent service standards
- Improved employee and guest satisfaction
Restaurants
Real-time visibility into guest experience during service—so teams can recover issues before reviews are written.
- Reduced negative reviews
- Higher repeat visits
- Better shift-level accountability
Hotels
Capture and act on guest experience moments across the stay—not after checkout.
- Proactive guest recovery
- Improved service consistency
- Stronger brand perception
Fitness
Turn member and trainer experience into a retention engine—before churn sets in.
- Reduced member churn
- Higher trainer engagement
- Stronger lifetime value
Trusted by teams that act on experience
Leading enterprises use OmniXM to resolve experience issues faster, operate more consistently, and protect revenue and brand trust.
Turning Visibility Into Retention
- OmniXM gave teams real-time visibility into experience breakdowns and the ability to act during service—not after the fact.
- Retention shifted from reactive analysis to proactive recovery.
+5%
Retention Improvement
40%
Resolution Time Reduced
omniXM helps us close the loop with delivery customers we used to lose. When a guest flags an issue, it’s routed to the right team instantly. We’ve turned more bad experiences into recoveries than ever before — and our loyalty scores prove it.
Natalie S.
VP of Customer Experience, Urban Wraps
We finally have a system that doesn’t just collect feedback — it tells us what to do with it. Our managers love the GPS feature because it breaks the action items down clearly. We’ve already seen a 12% lift in guest satisfaction scores.
Jake M.
Regional General Manager, Stonefire Table & TapSee how enterprises act on experience in real time.
Discover how omniXM helps teams detect, prioritize, and resolve experience issues before they impact business outcomes.