Built a truly customer-centric business with a comprehensive Customer eXperience Management solution

Omni-channel

omniCXM listens across every channel for you. Let your customers share their sentiments on their terms - anywhere, anytime and anyway they want. In-store kiosks, in-app, social channels, email, QR codes, etc.


Custom integration

Integrate voice of your customer into your existing workflows e.g. CRM, POS, etc. Our API based platform allows for easy integration with other companies such as SalesForce, Dynamics, etc.


Meaningful engagements

omniCMX's intelligent recommendation engine helps you in creation and curation of relevant, impactful engagements. We help you ask the right questions, collect feedback that matter, while increasing participation and completion rates.


Predictive analytics

Being proactive vs. reactive can have huge implications. We identify trends and patterns before they can become an issue and arm you with our prescription style playbook, so that you can take proactive measures.


Actionable insights

You can only manage what you can measure. High-definition dashboards gives easy to consume state of your business while our root-cause and impact analysis allows you to find the needle in the haystack.


Automated recovery

Machine learning based intelligent ticketing system raises alerts and can drive first level response for any customer satisfaction issues. Our resolution system identifies any underlying systemic issues and suggests the best path forward.


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omniCXM relies on industry leading infrastructure to deliver enterprise level security, compliance and scale.

We work with your IT teams to ensure omniCXM integrates with your existing systems, policies and procedures for seamless integration.

  • Single Sign On integration
  • Role based access
  • End-to-end management
  • Financially backed SLAs
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Customer Experience Management

70% of customer's buying decision are based on how was their experience with your business. An ideal solution should give a comprehensive view of the customer experience across all touchpoints and functions.

We help you capture your customers sentiments at every touchpoint- directly and indirectly. Our Machine Learning based Text Analytics, and advanced reporting empowers you to improve overall customer satisfaction, increase engagement and turn your customers into your advocates.

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Our solutions are deployed at over 200+ companies

Testimonial

What our clients say about us

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omniXM has been a great partner who is helping us transform the member experience. We love their innovative dashboards and the consultative approach

Alonda Williams

YMCA
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We have standardized on the omniXM’s Customer Experience platform. Our students, operations teams and leadership are very satisfied with the platform

Steve Doner

Colburn School
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What is Experience Management

"What's all the hype"

Customer Experience is the critical differentiator in today’s highly competitive, irreducibly connected global marketplace. omniCXM helps transform organizations around the world into successful businesses and enable businesses to identify experience gaps. Because many of the businesses most pressing problems occur from lack of understanding – and that’s the problem we solve with omniCXM.

Everyone talks about Experience Management but what you get is a feedback solution. Successful experience management is about weaving the voice of every customer into the fabric of your business — and giving everyone in your organization the power to respond instantly.

Our goal is to ensure that your customer’s voice is the center of all the business decisions you make. omniCXM provide you a high definition real time snapshot of your customer experience in an actionable playbook fashion. You now can identify, understand, and analyze trends and to zoom in as necessary to identify a very specific issue with our closed-loop system!

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