omniCXM relies on industry leading infrastructure to deliver enterprise level security, compliance and scale.

We work with your IT teams to ensure omniCXM integrates with your existing systems, policies and procedures for seamless integration.

  • Single Sign On integration
  • Role based access
  • End-to-end management
  • Financially backed SLAs

Customer Experience Management

70% of customer's buying decision are based on how was their experience with your business. An ideal solution should give a comprehensive view of the customer experience across all touchpoints and functions.

We help you capture your customers sentiments at every touchpoint- directly and indirectly. Our Machine Learning based Text Analytics, and advanced reporting empowers you to improve overall customer satisfaction, increase engagement and turn your customers into your advocates.

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Our solutions are deployed at over 200+ companies


What our clients say about us


omniXM has been a great partner who is helping us transform the member experience. We love their innovative dashboards and the consultative approach

Alonda Williams


We have standardized on the omniXM’s Customer Experience platform. Our students, operations teams and leadership are very satisfied with the platform

Steve Doner

Colburn School