An always on, always available intelligent personal virtual assistant that integrates with your current management systems to give your guests a seamless experience is what you need.

Service assistant

Your guests can communicate their needs in real time by speaking, texting, typing from anywhere, anytime, anyway and from any device of their choice – tablets, computer, phones.


Smart router

omniASSIST understands the guest request, translates that into what is needed, raises a ticket and uses artificial intelligence to route the ticket to the appropriate department.


Ticket manager

Machine learning allows omniASSIST to identify the BEST person to assign the ticket and the technician manages the tickets end-to-end using an app.


Technician app

Sign-in to sign-out for a technician is managed using the mobile app. Technicians can now monitor, accept, manage and complete planned as well as ad-hoc tasks using the app.


Experience intelligence

Guest experience is very critical and we ensure that guests can always share their experience real-time via various channels. Our closed-loop guest recovery addresses guest concerns in real-time.


Actionable insights

Predictive analytics lets you analyze your business, discover areas of improvement, identify trends, manage performance and make better informed business decisions.


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omniASSIST relies on industry leading infrastructure to deliver enterprise level security, compliance and scale.

We work with your IT teams to ensure omniASSIST integrates with your existing systems, policies and procedures for seamless integration.

  • Custom integration
  • Role based access
  • End-to-end management
  • Financially backed SLAs
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Digital assistants are the future of guest service

First rule of hospitality is to make every experience memorable by exceeding their expectations and meeting their every need. One great way to achieve this is by giving every guest a personal assistant who is intelligent, always available but never intrusive.

Accepting guest requests is where it starts for omniASSIST – the true value is the built-in artificial intelligence that allows you to automate and create a seamless end-to-end solution that ensures you are providing top-class service and meeting all the needs of your guests. The powerful ticketing system that can integrate your existing solutions allows for a true guest-centric service first solution. This is how you provide enlightened hospitality!

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Our solutions are deployed at over 200+ companies